Privacy Policy

The company ellania.gr, headquartered at Zappa 9, Korydallos TK 18120 Attiki, issues the following Privacy Police statement.

We are committed to respecting and protecting your personal data. We understand and take seriously the fact that you are concerned with your personal data and wish to be informed about its use.

This Privacy Policy describes the personal data we collect about you, how we use and protect your data, and the choices you have regarding how we process it.

We acknowledge that data protection is an ongoing responsibility, and as such, we will update and modify this Policy periodically.

What personal data do we collect about you?

The personal data we process and retain for you include:

• Contact Information: We collect your full name, address, and other contact details, including your email address and phone number (landline or mobile).
• Billing Information: We collect necessary information for payment of our products and services, including your tax ID number (AFM), bank account details, and other relevant data like AMKA (social security number), etc.

How do we use (process) your personal data?

We use your personal data for the following purposes:

• To process your orders (provide services and sell products).
• To improve the quality of our services.
• For communication purposes with you.
• To comply with applicable tax laws and obligations
• To comply with legal processes and judicial decisions and respond to requests from public and government authorities
• To enforce and defend our legal rights and claims, protect our business operations or those of our partners, and safeguard the rights, privacy, security, or property of the company, its business partners, or your own legal claims and rights.

Where do we collect your personal data from?

We collect personal data from various sources, including:

• Directly from you, when the company provides products, goods, or services to you, when you fill out online forms, or send emails to inquire about or use our services.
• From telephone calls, emails, and other forms of communication you initiate with us.
• From agreements or contracts you make with our company.

Legal basis for processing your personal data

• We process your personal data based on:

- Performance of a contract: For the provision of services.

- Legal obligations: To comply with national and European legislation (e.g., for tax purposes).

- Legitimate interests: For the establishment, exercise, or defense of legal claims (e.g., debt collection for services provided).

For marketing or promotional purposes, processing is based on your consent.

Data Retention Period

• We retain your personal data for as long as necessary to comply with legal or regulatory obligations. When complying with such obligations, we retain the data for at least as long as required by law.

Measures Taken to Protect Your Data

We take steps to ensure that your personal data is protected. These measures include:

Physical, technical, and organizational measures to safeguard your data.

- Secure data storage systems and restricted access.

- Employee training on confidentiality and security of personal data, with confidentiality agreements in place.

We have implemented measures like:

- Servers in secure locations with restricted access. - Computer systems designed to minimize the use of personal data. - Procedures for the secure deletion or destruction of personal data. - Limiting access to personal data based on the principle of "need-to-know."

How and When Do We Share Your Personal Data?

Your personal data is processed by authorized employees for the sole purpose of providing the services we offer. We may share your data with authorized third parties (data processors) bound by confidentiality agreements and who follow our instructions. We may also disclose data to competent authorities when required by law.

Whenever data is shared, we ensure that only the minimum necessary data is transmitted, and that all conditions for lawful and transparent processing are met.

Your Rights

You have the right to:

• Access your personal data processed by us.
• Correct or delete your personal data (under certain conditions).
• Limit processing or object to the processing of your personal data.
• Port your data to another service provider (under certain conditions). Withdraw consent for marketing purposes at any time, without affecting the legality of processing before the withdrawal. Lodge a complaint with the Hellenic Data Protection Authority (https://www.dpa.gr).

Consequences of not providing your data

Providing personal data is necessary for the delivery of our services. If you refuse to provide it, we may not be able to offer you our services.

How to contact us?

For any questions regarding the processing of your personal data, you can contact us by sending an email to ellania4711@gmail.com.

To contact the Data Protection Officer, send an email to ellania4711@gmail.com or by post to Zappa 9, Korydallos, 18120 Attica, marking the envelope for the attention of the Data Protection Officer.

Issuance Information – Changes & Updates

This Privacy Policy was last updated on 31/10/2024.

We reserve the right to modify and update this Policy at any time for any reason, without notifying you except for posting the updated Policy on our website. We may send periodic emails to remind you of any changes or updates, but it is your responsibility to check our website regularly to stay informed about the current version of the Privacy Policy.